新概念雙語：職場點津：別讓小習(xí)慣拉低你的職業(yè)素養(yǎng)

職場就是江湖，江湖就有規(guī)矩。

不是所有規(guī)矩都如遲到早退這么非黑即白——工作郵件是否寫了開頭和落款?接電話是否依次報出公司、職位、大名?辦公環(huán)境是否手機調(diào)靜音?開會時會不會習(xí)慣性抖腿?

這些小習(xí)慣、小細節(jié)雖然沒有明文的章法，甚至沒有統(tǒng)一的標準，但它們牽動著每個人心底那根隱秘纖細的神經(jīng)。

做或不做僅僅相差0.0001。

無需在意旁人的目光，只是，你的內(nèi)心愿意精致到0.0001嗎?

商務(wù)郵件

What you may not know is that there's a big difference between sending email to your friends and using this medium for work-related correspondence. For example, you may write in all lowercase letters, use slang and abbreviations, and perhaps even let misspellings and bad grammar go by, when sending email to your friends. Those are some of the "do nots" to which you should be attentive when corresponding with coworkers, your boss or clients.

寫給朋友的郵件與工作伙伴間的通訊郵件是大不相同的。例如，在給朋友寫信的時候，你可能會使用小寫字母，俚語或縮寫，甚至有時候單詞拼寫錯誤，語法混亂，不過這都沒有關(guān)系，因為你們的關(guān)系親近，理解對方。而一旦你給工作伙伴，老板或客戶寫郵件的時候，這些錯誤就一定要避免了。

郵件開頭

@ Thank you for contacting us.

感謝您與我們聯(lián)系!

分析：如果有人寫信來詢問公司的服務(wù)，就可以使用這句句子開頭。向他們對公司的興趣表示感謝。

@ Thank you for your prompt reply.

謝謝你們的及時答復(fù)!

分析：當(dāng)一個客戶或是同事很快就回復(fù)了你的郵件，一定記得要感謝他們。如果回復(fù)并不及時，只要將“prompt”除去即可，你還可以說，“Thank you for getting back to me。”

@ Thank you for providing the requested information.

感謝您提供需要的信息!

分析：如果你詢問某人一些信息，他們花了點時間才發(fā)送給你，那就用這句句子表示你仍然對他們的付出表示感激。

@ Thank you for all your assistance.

謝謝你們的一切援助。

分析：如果有人給了你特別的幫助，那一定要感謝他們!如果你想對他們表示特別的感激，就用這個句子，“I truly appreciate …your help in resolving the problem。”

@ Thank you raising your concerns.

感謝您的建議!

分析：就算某個客戶或是經(jīng)理寫郵件給你對你的工作提出了一定的質(zhì)疑，你還是要感謝他們。這樣你能表現(xiàn)出你對他們的認真態(tài)度表示尊重及感激。同時，你也可以使用，“Thank you for your feedback。”

郵件結(jié)尾

在郵件開頭表示感謝一般是表示對對方過去付出的感謝，而在郵件結(jié)尾處表示感謝是對將來的幫助表示感謝。事先表示感謝，能讓對方在行動時更主動更樂意。

@ Thank you for your kind cooperation.

對您的幫助標示感謝!

分析：如果你需要讀者幫助你做某事，那就先得表示感謝。

@ Thank you for your attention to this matter.

謝謝你們對此事的幫助!

分析：與以上的類似，本句包含了你對對方將來可能的幫助表示感謝。

@ Thank you for your understanding.

感謝您的理解!

分析：如果你寫到任何會對讀者產(chǎn)生負面影響的內(nèi)容那就使用這句句子吧。

@ Thank you for your consideration.

謝謝您的考慮!

分析：如果您是在尋求機會或是福利，例如你在求職的話，就用這句結(jié)尾。

@ Thank you again for everything you've done.

再次感謝您所做出的一切支持!

商務(wù)電話

Of course you know how to do this very simple task: you pick up the phone and say hello (or if making a call, you ask for the person to whom you want to speak). That's fine for personal phone calls but not for business calls. When you answer a call you should always identify yourself by name and state the name of your department or company. Give your name to the person who answers the phone when you are the caller and then tell him or her who you are trying to reach.

當(dāng)然你知道接聽電話是一件很簡單的事情：拿起電話說hello(或者是打電話，請你想找的人接聽電話)就可以了。不過這只限于打私人電話，商務(wù)通話則不行。每當(dāng)你接聽商務(wù)電話的時候，請切記報上自己的名字和所在的部門或公司。把你的名字告訴接聽電話的人，并告訴他你想要請誰來接聽電話。

轉(zhuǎn)接電話

I’ll connect you with the department you want. Hold on for a minute.

我將電話轉(zhuǎn)到您需要的部門。請稍后。

I’ll switch you over to Mr. Clark.

我將您的電話轉(zhuǎn)給克拉克先生。

I’m sorry but the number is engaged. We’ll call you if connected.

很抱歉電話占線，如果接通了我們就給您打電話。

我們打電話不一定都能找到對方，這時候想讓接電話的人告知對方給自己回電話或者沒什么事情不用回電話了，怎么說呢?

Could you please tell her that Mr. Xu called?

請轉(zhuǎn)告她許先生給她打電話。

Please tell her to return my call. I’ll leave my number, 3210078

請讓他給我回電話，我的電話號碼是3210078。

Ask her to call Steven at the office ASAP.

請她盡快快往史蒂文先生辦公室回電話。

It’s nothing important. I’ll call her back later.

沒什么要緊事，我晚點在給她打。

自我介紹

Making Introductions: When you meet someone new it is polite to introduce yourself to him or her.

自我介紹：與別人初次見面，自我介紹是有禮貌的行為。

It is also polite to introduce people to one another. In a work-related situation it is always best to use first and last names. For example, say "Hello. I'm Mary Smith" when you meet someone for the first time. You can also do this when you run into someone you've met before but whose name you don't remember. In that case, you can add "I know we've met before but I'm afraid I've forgotten your name." Chances are they don't remember yours either! When introducing others say, for example, "John Jones, I'd like you to meet Peter Smith."

在職場，最好使用全名。例如，在第一次與別人見面的時候，你可以說"Hello, I'm Mary Smith." 你也可以在忘記了別人的名字的時候這樣做。當(dāng)然，也有可能是他們忘了你的名字。在這種情況下，你可以補充道，"我們之前見過面，但是我可能忘了您的名字。"。當(dāng)介紹別人的時候，你可以這樣說， "John Jones, I'd like you to meet Peter Smith."

會議記錄

Taking Minutes at a Meeting: Many jobs involve attending meetings, at least occasionally.

會議記錄：很多職業(yè)場合或多或少都要開會，并且通常都需要會議記錄。

Often it is required that written records, called minutes, be kept of these meetings. At some point, the person running the meeting may turn to you to take these minutes. This will require keeping track of attendees and carefully taking notes of all discussions. You will also have to type up the minutes after the meeting.

此時，會議的指導(dǎo)者會請你把會議內(nèi)容記錄下來。此時你需要細心詳細地記錄下每一位參與會議的人員的發(fā)言，會議過后你還要把記錄打印出來。

待處理清單

Writing a 'To Do' List: Most jobs involve juggling multiple tasks.

編寫待辦事項：很多職業(yè)都要求員工完成多種任務(wù)。

The best way to keep track of all of them is to keep a to do list. Write down all the tasks for which you are responsible, prioritized by the order in which you must complete them. Include due dates. Whether you use a smart phone app, computer software or a piece of paper, make sure you can either check off or cross out items as you complete them.

為了不會遺漏任何一件任務(wù)，最好的方法就是把它們一一羅列出來。把所有的事情以完成的緊急性按順序?qū)懴聛?，要記得把截止期限也寫上，這樣才不會有錯失。在使用智能手機的應(yīng)用，電腦軟件或者用紙條寫下來的時候，要確保你可以隨時查看并且能夠標記已完成事項。

如何認錯道歉

Apologizing for a Mistake: In order to apologize for a mistake, you will have to admit you made it.

在道歉前，你必須承認自己犯了錯。

That's a hard thing to do but it's necessary. It is imperative that you act quickly—as soon as you realize your error, talk to your boss or whomever will it will effect. Try to have a plan in mind to correct the mistake.

雖然這不是一件容易的事情，但是是必須的。并且越快越好，一旦發(fā)現(xiàn)出錯了，要對可能造成影響的上司馬上匯報情況，并且要有改錯的意識。