BEC商務(wù)英語(yǔ)中極考試歷年考試真題（6）

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BEC商務(wù)英語(yǔ)中極考試歷年考試真題（6）

1 SunTours runs a risk by selling similar holidays to customers in different income brackets.

2 It is worth offering holidays at a discount to increase the number of bookings.

3 SunTours needs to reflect on its marketing methods if it wants to boost repeat custom.

4 It would be a good idea to sell holidays to locations which other promoters have ignored.

5 SunTours has been disadvantaged by its approach in the past.

6 In certain locations, SunTours may be able to negotiate more favourable contracts.

7 There is an alternative to discount holidays that would be more satisfactory for SunTours' customers.

Four market experts offer advice to SunTours, the middle-market tour operator

A Robert Worth

Marketing to a wider audience could lead to more people buying direct from SunTours rather than going through travel agents, and the consequent reduction in agents' commissions might boost company profits. Towards the end of the season, reducing the cost of holidays would attract last-minute customers, thus avoiding any possible loss on unfilled accommodation and flights. The company could also increase profits by selling more specialised holidays here in Britain, perhaps by offering breaks at historic sites and coastal destinations.

B Steven Worrel

Whether it's worth discounting surplus holidays is an arguable point, as it not only cuts into profits, but also results in budget-conscious holidaymakers being put next to SunTours' more affluent customers, thus damaging the brand. It may seem attractive at first because of tight margins, but SunTours should think twice before taking up this option. Currently, SunTours is planning to sell higher-margin holidays to previously 'unmarketed' destinations for which demand is greater than supply. It is likely that accommodation providers in these emerging holiday destinations will be more flexible when it comes to setting terms. The firm should go ahead with this policy.

C Ursula Capalbo

Good risk management and higher sales can guarantee higher profits. Although SunTours has always been averse to planning, the company would in fact benefit from a risk model that forecasts the impact of discounting on cash flow and profitability throughout the year. SunTours would then be able to change direction when things go wrong, as they inevitably do from time to time. Diversification can increase rather than spread risk, so caution is needed as the company enters regions where facilities for tourists are not yet fully developed. Targeting customers nearing retirement age, whose disposable income and leisure time are increasing, would be ideal.

D Gillian Wilmot

SunTours knows that good relationships with customers is the key to success in the travel business. With this in mind, the company should consider that brochure mailings, unlike electronic communications, can attract customers and maximise year-round opportunity. They encourage summer tourists to take another break and can even be used to send a thank-you letter to returning customers. Selling holidays at a reduced price is definitely not a sensible option. A better choice would be value-added promotions which can improve profitability and build on SunTours customers' desire for high-quality service.

四個(gè)老師分別對(duì)一個(gè)度假公司的發(fā)展給出了自己的意見(jiàn)。怎么鎖定目標(biāo)客戶，怎么定價(jià)，怎么打折，都是一門(mén)學(xué)問(wèn)。題目信息稍微有些隱晦。話說(shuō)這個(gè)BEC閱讀的第一部分，普遍難度不是很大，可個(gè)別題目一旦含蓄起來(lái)，也是很難在文章中找到答案的影子的。

第一題，通過(guò)將同樣的假日出售給不同收入層次的客戶是有風(fēng)險(xiǎn)的。這題的答案夠隱晦的，而且不是特別的對(duì)應(yīng)。答案是B段開(kāi)頭的一段話。說(shuō)該不該將多余的假期打折，是一個(gè)有爭(zhēng)議的點(diǎn)。這樣會(huì)導(dǎo)致一些注重預(yù)算的人被放在了SunTours’的一些更富裕的客戶旁邊，從而將品牌給毀了。注重預(yù)算的(budget-conscious)和更富裕的(more affluent customers)是兩種不同的收入人群，也就是different income brackets，damaging the brand，毀壞了品牌，言下之意，這么做是有風(fēng)險(xiǎn)的，即runs a risk。

第二題，說(shuō)值得提供打折假期來(lái)增加預(yù)定的數(shù)量。答案是A段的這么一句：Towards the end of the season, reducing the cost of holidays would attract last-minute customers, thus avoiding any possible loss on unfilled accommodation and flights。減少假日的開(kāi)銷(xiāo)可以吸引最后的客戶，從而避免空余的住宿和飛行帶來(lái)的損失。Unfilled accommodation，沒(méi)有被預(yù)定的住宿，對(duì)應(yīng)于題目中的booking。

第三題，如果想要增加回頭客，SunTours需要反思它的市場(chǎng)策略。答案在D段，需要提煉：the company should consider that brochure mailings。They encourage summer tourists to take another break and can even be used to send a thank-you letter to returning customers.先說(shuō)公司應(yīng)該考慮郵寄宣傳冊(cè)，接著說(shuō)他們可以鼓勵(lì)暑假的游客去休另一個(gè)假期甚至可以用來(lái)給回頭客發(fā)送感謝信。后面的句子整個(gè)說(shuō)的就是如何boost repeat customer，前面的consider brochure mailings是具體說(shuō)明如何思考市場(chǎng)策略(reflect on marketing methods)

第四題，說(shuō)賣(mài)其他開(kāi)發(fā)者忽略的地方的假期將會(huì)是一個(gè)不錯(cuò)的點(diǎn)子。答案是B段的這么一句：SunTours is planning to sell higher-margin holidays to previously 'unmarketed' destinations for which demand is greater than supply。計(jì)劃出售先前沒(méi)被開(kāi)發(fā)的地方的更高利潤(rùn)的假期，在那里供不應(yīng)求。Unmarketed destination也就是other promoters have ignored。在供不應(yīng)求的地方做生意，但是是a good idea。

第五題，過(guò)去SunTours曾采取過(guò)一些不利的方法。答案是C段的這么一句：SunTours would then be able to change direction when things go wrong, as they inevitably do from time to time.事情做錯(cuò)了的時(shí)候就可以轉(zhuǎn)變方向，正如它們有時(shí)不可避免的所做的一樣。也就是說(shuō)，過(guò)去曾做錯(cuò)過(guò)決定，也就是disadvantage。

第六題，在某些地方，SunTours也許可以協(xié)商一些更有利的合同。答案是B段這么一句：It is likely that accommodation providers in these emerging holiday destinations will be more flexible when it comes to setting terms。這些新興假期市場(chǎng)上的住宿提供者在制定條款時(shí)可能更有彈性。合同更有彈性，也就是可以選擇的余地更大，也就是越有利，more favourable。Negotiate contracts對(duì)應(yīng)于setting terms。

第七題，有一種打折假期的替代選擇，更能讓SunTours的客戶滿意。答案是D段的最后一部分。前面說(shuō)降價(jià)出售假期一定不是一個(gè)明智的選擇，更好的選擇是。。。。。。。這里的a better choice，也就是an alternative to discount holidays，既然better,就是more satisfactory。

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